Terms of service
By utilising the Dress Hire AU website at www.alldesignerdresses.com.au, you acknowledge and consent to the following terms. All Designer Dresses reserves the right to amend these terms and conditions at its discretion.
Rental Period: The "Rental Period" denotes the duration of the dress hire, spanning either a weekend or a 4-day period, commencing from the date of dress shipment or pickup.
Booking Procedure: Bookings can be made either in person at our physical store or through our online platform. Confirmation of your booking is secured upon full payment of the booking fee. Please note that postage orders are processed and dispatched exclusively on business days, specifically Monday through Friday. Orders placed during weekends will be shipped on the subsequent business day.
Orders placed after 2 pm AEST will be dispatched on the subsequent business day. No refunds will be granted for orders placed after this time that are not delivered by the ensuing business day.
Security Bond: In consideration of the high retail value and delicate nature of our garments, a security bond is required upfront to safeguard against potential damages, losses, or theft of our dresses.
Reliability and Damage: Upon receiving the dress, the User is required to conduct a thorough inspection. Any alleged defects, discrepancies in quantity, or damages must be reported to All Designer Dresses within two (2) hours via phone or email. Customers are strictly prohibited from attempting to clean, repair, or alter the garments without obtaining prior written consent from All Designer Dresses.
In the event of damage or wear and tear to the dress, the client is liable for covering associated repair or alteration costs. All Designer Dresses will furnish a quotation for such services. Customers are not authorised to arrange for repairs independently.
If the dress is lost, stolen, or damaged beyond repair, regardless of fault, the User is obligated to compensate 150% of the dress's recommended retail price (RRP), less any late fees paid. Alternatively, the User may opt to replace the item with an identical one in pristine condition within 7 days.
Clients are advised to exercise caution when using fake tanning products or perfume. Any damage caused by fake tan stains or perfume, rendering the garment unsuitable for future hires, will incur additional charges borne by the client.
Non-Usage of Garment: Regrettably, we are unable to issue refunds or credits if the garment remains unworn for your event or if you are dissatisfied with its condition. As our items are in high demand, denying others the opportunity to hire them due to non-usage would be inequitable. This policy also extends to instances of dissatisfaction with the dress's condition.
Upon collection or dispatch of the dress, it is exclusively reserved for your 4-day hire period, precluding others from selecting the same garment. While we endeavor to maintain our garments in optimal condition, please understand that as a dress hire service, they may exhibit minor signs of wear and tear. Clients have the right and responsibility to request photos of the dress before shipment or to view it in person.
Refunds: Unfortunately, refunds are not provided for issues such as incorrect sizing, style discrepancies, postage delays, one-off promotional deals, change of mind, or booking cancellations, as per our policy. To initiate a cancellation, kindly furnish a 14-day notice via email or SMS.
Return Procedure: Returning your dress is a straightforward process. Simply utilize the provided return satchel or drop off the dress at the same address from which it was collected.
Contact Information: For any inquiries or feedback regarding our policies, please do not hesitate to contact us via email or phone: Email: info@alldesignerdresses.com.au Phone: 0406 658 985