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Frequently Asked Questions
PLACING AN Order
To initiate the hiring process, simply navigate to the item of your choice and utilize the integrated calendar feature to select your preferred rental dates, subject to availability. Unavailable dates will be clearly indicated. Once your rental period is selected, proceed by clicking 'Book Now' to add the item to your cart. Following this, complete the checkout process, and anticipate the prompt delivery of your rental—effortless and streamlined.
Our standard minimum rental duration is set at 4 days.
In light of the considerable retail value and delicate nature of our garments, we require an upfront bond to safeguard against any potential damages, losses, or thefts incurred during the rental period. Rest assured, the bond will be promptly refunded upon the timely return of the dress in its original condition, free from any damages.
We uphold the authenticity of each and every item in our inventory. Our rigorous authentication process commences with a meticulous manual inspection, ensuring the integrity of our offerings. All items are directly sourced from reputable stores and official websites.
To facilitate the return process, kindly utilise the prepaid return satchel provided with your order. Simply deposit the satchel into any YELLOW Express post box or Post Office for convenient and efficient return shipping.
Each dress undergoes thorough dry-cleaning, meticulous maintenance, and rigorous scrutiny through a comprehensive three-step quality control process prior to dispatch, ensuring impeccable condition upon arrival.
Regrettably, refunds are not extended for sizing discrepancies, style preferences, postage delays, one-off promotional deals, or cancellations, as per our policy. To initiate a cancellation, please provide a minimum 14-day notice via email or SMS.
DRY CLEANING
No, there is no need to dry clean the dress at any point. Dry cleaning services are included with your rental.
CONTACT
For any inquiries or feedback, please do not hesitate to reach out to us via email or phone:
Email: info@alldesignerdresses.com.au
Phone: 0406 658 985